Frequently Asked Questions

What is MyContentScout?

MyContentScout is a pioneering solution that enables organisations to find answers and insights from their information easier, faster, and with more accuracy than ever before, precisely when they need it.

By leveraging the latest AI technology in conjunction with advanced search capabilities, MyContentScout is a cutting-edge solution that increases organisational productivity, accelerates decision-making, and helps create better customer and employee experiences.

How does MyContentScout work?

Users can simply ask MyContentScout questions, and it quickly retrieves the answers and insights from your organisation's various digital content sources including documents, images, videos, audio, e-learning formats or even data dashboards.

What are the key features of MyContentScout?

MyContentScout offers a range of key features, including:

The ability to search for information and answers using everyday language.
It searches across various content types such as documents, videos, audio files, images, dashboards, and e-learning modules.
It uses AI technology to generate answers to the questions asked from the best-matched retrieved content. Users can filter their search and retrieve information by their preferred content type.
Users have the ability to interact with the search results and access the retrieved content precisely at the point where their question is answered.
MyContentScout supports multiple languages. For example Ask a question in English and get an AI generated answer from a French video.
Push and highlight important content to specific groups of people via the “For You” panel for a designated period of time.
Delve deeper into a retrieved piece of content by asking futherther questions and get answers just from that content.

Who is MyContentScout for and does it suit my business?

MyContentScout is for any organisation whose employees or customers waste precious time trying to find the information and answers they need when they need it. If the below sounds like your organisation then MyContentScout would be of huge benefit.

Every Organisation accumulates digital content at a rapid rate, people bounce from emails, to file shares, to intranets, to websites, to systems searching for information, answers and insights. As a result, problems take longer to solve, frustration grows, productivity slows and often quality diminishes. All of these factors contribute to having a negative impact on organisations and their employees and customers, costing time, money, and morale.

Who is MyContentScout for and does it suit my business?

MyContentScout is for any organisation whose employees or customers waste precious time trying to find the information and answers they need when they need it.

If the below sounds like your organisation then MyContentScout would be of huge benefit.

Every Organisation accumulates digital content at a rapid rate. People bounce from emails, to file shares, to intranets, to websites, to systems searching for information,answers and insights. As a result, problems take longer to solve, frustration grows, productivity slows and often quality diminishes. All of these factors contribute to having a negative impact on organisations and their employees and customers, costing time, money, and morale.

Can I integrate MyContentScout with other tools, platforms and external data sources?

Yes. MyContentScout's ability to connect to other tools, platforms and data sources to ingest content is constantly growing. Some examples that will be available soon include Google Drive, SharePoint, and OneDrive. If you have a specific integration that you would like to explore, please contact us.

Can I integrate MyContentScout with ALL MY DATA SOURCES?

Is there a free trial available for MyContentScout?

Currently we do not offer a free trial. However, feel free to reach out to us to discuss your requirements, and we may be able to arrange something for you.

Is there a free trial available for MyContentScout?

Currently, we do not offer a free trial. However, feel free to reach out to us to discuss your requirements, and we may be able to arrange something for you.

How is customer support handled for MyContentScout?

MyContentScout is developed by The Virtual Forge. The Virtual Forge has a dedicated expert service desk that will provide assistance with any questions, queries, or issues you may have.

What is the pricing model for MyContentScout?

The pricing structure for MyContentScout can be tailored to suit your preferences. Options include a fixed fee per user or a variable fee based on usage (with an initial setup / content ingestion cost). This flexibility allows you to choose the pricing model that aligns best with your budget and requirements.

How do I get started with MyContentScout?

Simply get in touch with the team via +44 (0) 207 078 8855 or email info@mycontentscout.com and we will be happy to get you started.

How does MyContentScout differ from competitors?

Unlike traditional enterprise search solutions, MyContentScout offers a transformative approach to providing organisations with precise, relevant information and answers at the point of need. Its modern, clean user interface and fresh approach to the user search experience make it intuitive and easy to use. Being cloud-based and its support for desktop, tablet and mobile devices ensures that users can access and consume content and get answers how, when, and wherever they need them.

What devices does MyContentScout work on?

MyContentScout is accessible across desktop, tablet, and mobile devices. This ensures that users have the flexibility to access information and insights regardless of the device they are using.

Does MyContentScout support multiple languages?

Yes. The language support of MyContentScout is constantly growing. At present, it supports English, German, French & Portuguese

Can you restrict access to specific content within MyContentScout?

Yes. MyContentScout operates on a "bring your own permissions" model. Every organisation has a unique permission model, ranging from simple to complex. You define your permission settings, configuring clear access rules that specify which users can access particular content. This ensures that only authorised users can view specific information.

Can you restrict access to SOME content within MyContentScout?

Does MyContentScout support single sign on?

Yes. We can set up users directly in MyContentScout or integrate with your identity management system such as Active Directory for example.

Can MyContentScout be customised to match organisations brands?

Yes. MyContentScout offers the flexibility to be themed and branded in accordance with your organisations brand guidelines. This means that the platform's visual elements, such as colours, fonts, logos, and major design aesthetics, can be customised to align perfectly with your organisation's brand identity.

Can MyContentScout be customised to match YOUR brand?

Is MyContentScout a cloud solution?

Yes. MyContentScout is a cloud solution and can be setup in AWS or Azure.

Can MyContentScout be installed on premise?

Yes. MyContentScout can be installed on premise. However this is a bespoke service with different requirements and pricing. Please contact us for more details.

What is the difference between MyContentScout and Microsoft CoPilot?

Microsoft Copilot is an AI-powered assistant tool integrated into Microsoft products. It helps users create content efficiently as they go about their daily tasks. Whereas MyContentScout is designed with the latest search and AI technology to help users find the information and answers they need from an organisation's library of digital content exactly when they need it.

For example an HR advisor may use co-pilot within Microsoft Word to assist them in writing a new leave policy for their organisation. This policy document is 25 pages long and is added to your digital library and ingested into MyContentScout. MyContentScout reads, analyses and learns all about the leave policy. An employee in the USA wants to know how many days of paternity leave they are entitled to. They simply open MyContentScout and ask the question, "How many days paternity leave are employees entitled to in the USA?" MyContentScout quickly delivers the answer using AI and provides the source document, along with a link to the exact page where the answer was found.

What is the difference between MyContentScout and Microsoft CoPilot?

What is the tech stack that MyContentScout is built on?

MyContentScout is built on AWS or Azure with Snowflake, .Net, Python and React.

Is Scout generative AI?

Yes, MyContentScout uses Generative AI to summarise and paraphrase content from the best-matched source.

How does Scout use AI?

MyContentScout uses AI in a number of different ways. It uses a Large Language Model and Generative AI to provide answers and summaries from the best matched content source. Additionally, Scout uses machine learning to learn from the questions asked and users feedback to improve search results. AI Image recognition is also used to recognise objects within images that relate to what the user is looking for. Plus, speech recognition AI technology is used to turn spoken words from videos and audio files into written text.

Does MYCONTENTScout have Reporting?

Yes, MyContentScout offers reporting capabilities through a variety of dashboards and reports accessible to admin users. These dashboards allow admins to analyse and understand user search intent, helping them gain valuable insights into the platform's usage patterns and user search behaviors.

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