Retailers face constant pressure from high staff turnover, ever-changing product catalogs, and demanding customer expectations. Store associates, customer service teams, and back-office staff often struggle to find accurate product and policy information quickly. Delays in accessing information lead to frustrated customers, inconsistent service across channels, and lost sales opportunities.
Give staff immediate access to product specifications, pricing, promotions, and warranty details, enabling associates to answer customer questions on the spot and drive sales with confidence.
Equip agents with validated resources to deliver accurate answers across online chat, phone, and in-store interactions, reducing escalation, improving resolution times, and ensuring a seamless customer experience.
Accelerate new employee onboarding with AI-powered guidance and self-service learning, while tracking trending customer questions, product gaps, and service challenges to optimise training, operations, and overall retail performance.
