Government agencies and public sector organisations handle large volumes of queries from both staff and members of the public. Policies, regulations, and forms are often scattered across multiple portals, websites, and outdated systems. Frontline staff spend excessive time searching for accurate answers, while members of the public face long waits or struggle to find information themselves, driving up costs, causing frustration, and undermining confidence in public services.
Enable staff and administrators to access laws, policies, and guidance documents in seconds, reducing research time, minimising errors, and ensuring consistent application of rules and procedures.
Provide members of the public with validated, up-to-date information on benefits, services, and regulations 24/7, reducing reliance on call centers and improving citizen satisfaction and trust.
Control access for staff-only content versus publicly available knowledge, while tracking common queries to identify knowledge gaps, improve training, refine policies, and enhance communication and service delivery.
