Technology companies rely on fast, accurate knowledge sharing across product, development, and support teams. Documentation is often scattered across wikis, portals, and code repositories, making it difficult to find the right information when it’s needed most. Developers waste hours hunting for API details, support agents escalate routine issues, and product managers struggle to identify patterns in customer pain points, slowing innovation, increasing costs, and frustrating both teams and customers.
Enable developers to quickly retrieve API documentation, release notes, configuration guides, and code examples, reducing wasted time, accelerating development, and improving code accuracy.
Provide support agents with validated, centralised resources to resolve complex queries faster without escalating to engineering, while extending accurate, self-service knowledge directly to customers to reduce ticket volumes and improve satisfaction.
Track recurring technical and customer queries to identify knowledge gaps, guide content improvements, and refine documentation, helping product teams anticipate pain points and enhance both product design and user experience.
A support agent receives a ticket from a customer whose dashboard is showing incorrect analytics after a new product update. Normally, the agent would need to escalate the case to the product or engineering team, delaying resolution.
Get in touch with our team to arrange a demo of MyContentScout and see how it could transform your workflow with AI search, content analysis and categorisation, saving you time and providing smart insights from various sources.
