Terms of use
Ownership
This website and its contents are the legal property of the Virtual Forge Limited, whose registered address is at Studio 1, The Glove Factory, Brook Lane, Holt, Trowbridge, England, BA14 6RL (the “Owners”). The contents of this website must not be copied or reproduced in any format without the prior written consent of a director of the Virtual Forge.
Permitted Use
Users of this site (“Users”) are hereby granted a revocable license to use the contents of this site in the manner in which such use was intended by the Owners. Misuse of the site by Users (determined by the Owners in their absolute discretion) will not be tolerated. The Owners reserve the right to revoke this license at any time and may, in their absolute discretion, temporarily or permanently block any User from using the site.
Privacy and Data Protection Policies
This policy sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by The Virtual Forge Ltd. If you have any requests concerning your personal information or any queries with regard to these practices please contact the Marketing Department at info@mycontentscout.com.
Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 1998 and the General Data Protection Regulation 2016/679.
This policy explains how we use any personal information we collect about you when you use this website.
Information collected
We collect information from visitors to this website through the use of online forms and every time you email us your details. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected automatically through the use of cookies.
How will we use the information about you?
If you agree, we’ll email you about our products and services we think may be of interest to you, and if you agree, we shall pass on your personal information to our group of companies so that they may offer you their products and services.
We may process the personal information collected via this website for the purposes of providing and personalising our services and dealing with your inquiries and requests.
The Virtual Forge will not share your information for marketing purposes with companies outside of The Virtual Forge.
Data Capture
We will send you information according to the preferences you submitted via our website. If you would like to change these preferences at any point, please email us at info@mycontentscout.com.
Marketing
Please note that your information may be used to send you details of those products or services that we offer that we have identified as likely to be of interest to you. This will be in accordance with the preferences that you indicated when completing our contact us form.
You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the The Virtual Forge.
If at any point you would like to opt-out of receiving communications from us, or would like to change the channels – Email, Post or Telephone that we use to contact you, please contact info@mycontentscout.com.
Disclosures
We will not share your data with third parties except as required to do so by government bodies and law enforcement agents.
Other websites
Our website may contain links to other websites that are outside our control and are not covered by this policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.We keep our privacy policy under regular review and we will place any updates on this web page. This policy was last updated on 11th July 2023.
Access to your information and correction
You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please write to us at please contact info@mycontentscout.com.
Please note that we reserve the right to charge a fee of up to £10 for any such request.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Internet-based transfers
Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.
Use of cookies
A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. This site uses cookies to help the site provide a better user experience. The types of cookies used by this site include Google Analytics:
_utma (expires after 2 years)
_utmb (expires after 30 minutes)_utmc (expires after 30 minutes)_utmz (expires after 6 months)
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Changes to our Privacy Policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 13th August 2024.
Privacy policy
Ownership
This website, app and its contents are the legal property of The Virtual Forge Limited, whose registered address is at Studio 1, The Glove Factory, Brook Lane, Holt, Trowbridge, England, BA14 6RL (the “Owners”). The contents of this website and/or app must not be copied or reproduced in any format without the prior written consent of a director of The Virtual Forge.
Please note that all data thus captured will be used and held in accordance with the requirements of the UK General Data Protection Regulation 2018 and the EU General Data Protection Regulation 2016/679.
This policy explains how we use any personal information we collect about you when you use our mobile apps.
Information We Collect
We collect and store the following types of information when you use MyContentScout:
a) Account information
i) Email address or login credentials created by you or imported from Apple/Google;
ii) Basic profile details, if shared during login (e.g. name, date of birth, etc)
b) Usage Data and Analytics
i) Data on how you use our service, including app interactions and feature usage.
ii) Collected via analytics tools like Google Analytics, etc.
How We Use Your Data
We are committed to protecting your personal data and using it in a lawful, fair, and transparent manner during the provision of our service. This section explains how we use the data you provide when using MyContentScout.
1. To authenticate and authorise access
We require your full name, email address and, where applicable, your department to create and manage your user account. This allows us to verify that you are an authorised user affiliated with your organisation, and to control access to the system. This is necessary for the performance of a contract and for our legitimate interests in maintaining system security (GDPR Article 6(1)(b) and (f)).
2. To provide and improve the service
When you submit a question, we use the content of your query to generate a response from information provided by your organisation. Submitted questions are stored to enable reporting, service analytics and user feedback features. Aggregated and anonymised usage data may be used to monitor performance and improve the system. Processing is carried out under our legitimate interests (Article 6(1)(f)) and, where applicable, for the performance of a contract (Article 6(1)(b)).
3. To personalise the user experience
We may use your name to personalise the interface and communications within the system (e.g., addressing you by name). This helps provide a more seamless and user-friendly experience. This processing is based on our legitimate interests (Article 6(1)(f)).
4. To ensure system security and monitor usage
We process metadata such as login timestamps, IP addresses, and submitted questions (where applicable) to monitor usage patterns, detect unauthorised access, and maintain the integrity and security of the system. This is in our legitimate interests (Article 6(1)(f)) and, where required, to meet our legal obligations (Article 6(1)(c)).
5. To provide user support
If you contact us for technical or user support, we will use your name and email address to respond to your request. This processing is carried out under our legitimate interests (Article 6(1)(f)).
Additional notes:
• No use for AI training: Data you submit is not used to train or improve AI models, either internally or by any third parties.
• Data retention: Personal data and submitted questions are retained only for as long as necessary to provide the service, support organisational audit requirements, or comply with applicable laws.
• No unauthorised data sharing: We do not share your personal data with third parties unless instructed by your organisation or required by law.
Data Sharing and Third-Party Services
We may share some of your data with trusted third parties to provide our services:
• Amazon Web Services
We do not sell your personal data to third parties.
Data Storage and Security
• Encryption: All data stored in MyContentScout/The Virtual Forge cloud is encrypted to protect your privacy.
• Access Controls: Only authorised personnel can access encrypted data as required for operations.
• Data Retention: We retain your data as long as necessary to provide the service. You can delete your account at any time, but certain data may be kept for legal or operational purposes.
Your Rights and Choices
• Access and Correction: You can review and update your account information in the app.
• Data Deletion: You may delete your account, which will remove your personal data from our systems, subject to retention policies.
• Opt-Out of Analytics: You can disable analytics tracking through your device settings.
Communication Preferences: You can opt out of marketing emails, though we may still send important service updates.
Cookies and Tracking Technologies
MyContentScout/The Virtual Forge may use cookies or similar technologies to enhance your experience. These will help us recognise your device, remember preferences and measure app performance.
Children’s Privacy
MyContentScout is not designed to be used by children under 18, therefore we do not knowingly collect personal data from them. If we discover that a child’s data has been collected, it will be promptly and permanently deleted.
International Data Transfers
Your data may be processed outside of the European Union and/or United Kingdom. By using MyContentScout you authorise The Virtual Forge to transfer your data to other countries with appropriate security measures.
Governing Law
This Privacy Policy is governed by the laws of the United Kingdom, most specifically England and Wales. Any disputes will be resolved exclusively in England and Wales courts.
Changes to our Privacy Policy
We keep our privacy policy under regular review. If we make significant changes, we will notify you. Your continued use of MyContentScout and The Virtual Forge applications constitutes acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at connect@thevirtualforge.com.
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