The MyContentScout Service Desk team is a valuable resource for system administrators and are ready to assist at a moment's notice.
From initial launch, we'll help you get off on the right foot
• Onboarding of client data and user profiles
• Configuration of user permissions to ensure staff have access to the correct data
• Training and guidance on how access and get started
The Service Desk will provide step-by-step guidance from day one.
If users have questions about how to user MyContentScout, we can help!
• Access issues and password resets
• Help with crafting effective queries
• User training and advice
Service Desk are available for timely and accessible guidance for users!
For administrators and IT teams, technical support includes:
• Assistance with data ingestion
• Troubleshooting for technical issues
• System monitoring to see how users are interacting with the product
Our team are ready to help with any technical challenges or questions
We can help improve results over time.
• Identify knowledge gaps in your organisation with question analysis
• Improve query accuracy through response ratings
• Optimise content upload by identifying popular documents
Service Desk can help you with a thorough analysis of your user's experience and activities on the system to help drive forward MyContentScout to deliver the best results!
Get in touch with our team to arrange a demo of MyContentScout and see how it could transform your workflow with AI search, content analysis and categorisation, saving you time and providing smart insights from various sources.
